Jinja City, 9 December 2025 — The Uganda Registration Services Bureau (URSB) has rolled out its Annual Customer Engagement Week in Jinja City, a four–day outreach initiative running from 9th to 12th December 2025. The programme is designed to bring essential registration services closer to the public, deepen stakeholder partnerships, and expand nationwide awareness about the benefits of formalising businesses.URSBURSBURSBURSBWRSB
The campaign, now underway, is one of URSB’s flagship efforts to strengthen service delivery by meeting entrepreneurs where they are and addressing barriers that hinder business growth. Teams from the Bureau have already begun stakeholder engagements across Jinja City, holding meetings with business owners, traders, local leaders, financial institutions, and partner organisations.
According to URSB, these engagements are structured to offer practical solutions to client concerns, enhance understanding of registration processes, and promote a supportive ecosystem for enterprise development.
One of the major highlights is on-spot business registration services, allowing entrepreneurs to instantly register business names, companies, partnerships, intellectual property, or update company records. Field teams are also demonstrating the Online Business Registration System (OBRS) and the Security Interest in Movable Property Registration System (SIMPO), two key platforms driving URSB’s digital transformation agenda.
Throughout the week, sensitisation sessions are being conducted to emphasise the importance of business formalisation, legal compliance, protection of business identities, and the long-term opportunities that come with joining the formal economy. These sessions are interactive, offering space for dialogue, feedback, and real-time clarification of service-related questions.
To inspire greater participation, URSB has introduced a “Register and Win” promotion. Individuals who complete registrations during the Engagement Week will be entered into a draw to win branded giveaways and essential business support materials. The initiative aims to motivate more entrepreneurs to take the critical step toward formalisation.
URSB staff are also distributing informative materials covering all Bureau services, including business registration, insolvency matters, copyright and neighbouring rights, intellectual property protection, and security interest registration.
All activities are being coordinated from a central walk-in hub at Tropical Bank, Jinja Branch on Main Street, where clients can access demonstrations, make inquiries, and receive personalised support.
As the engagement week continues through 12th December, URSB affirms its commitment to building an inclusive and client-centred registration system. The ongoing outreach reflects the Bureau’s dedication to empowering Ugandan entrepreneurs through improved access to services, transparent processes, and a stronger culture of business formalisation.
The story is written by: Desire Amanya, GCICUganda
